Terms & Conditions

WELCOME to www.smoove.me

PLEASE TAKE TIME TO READ OUR TERMS AND CONDITIONS FOR OUR SERVICES, BEFORE ORDERING AT OUR SITE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.

By accessing our site or using our services, including purchasing any of our products, you represent, warrant, understand and agree that you are older than 18 years of age or you are visiting www.smoove.me with the permission or supervision of a parent or a guardian since some of our product designs might be perceived as provocative. Nevertheless this is exactly what we are aiming for. Our products has to be wild, edgy and provocative in order to go against todays mainstream brands.

Smoove reserves all rights to update, change, modify or otherwise alter these terms at any time.  ANY ACCESS OR USE OF THE SERVICES BY YOU, AFTER THE CHANGES GO INTO EFFECT, SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THESE TERMS.  Once again, if you do not agree to the terms above or do not want to be bound by these terms, then strictly DO NOT use or access any part of our site, or use any of our services. Smoove may terminate the services or any portion thereof, any website, blog or webpage within the services, or any products or services offered through the services, or terminate your right to access or use the services, or any portion thereof, without notice, and at any time for or without any reason.

All users of SMOOVE agree that access to and use of this site, are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

WORLDWIDE SHIPPING

After your payment is authorized and verified, your item will be dispatched as soon as possible. Orders are generally dispatched within 1-3 working days, but our costumers can choose from a wide range of shipping options, depending on how urgent you need your product from SMOOVE. Furthermore you will receive a shipping notification email, that will notify you when your item is on its way.

Your order will be sent to the address which matches the one in your order info and your Smoove-account. It’s therefore essential to make sure that your address is complete, and that you use your correct delivery address with your house number, street, postal code and country.

Depending on were you are located, most orders will be delivered by your local postal service. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. If you do not respond to the notice, your package will be returned to smoove, and your order will be cancelled. Then a full refund will be processed to your account only when the package is returned and in good condition. This whole process may take up to 6 weeks or more and there is no way we can speed this up.

DELIVERY DELAYS

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur. If you are still to receive an item after the estimated delivery date, then please be patient and give it a few more days and your order will be there before you know it.

If you have given it a few days and the situation remains, then just follow these steps:

A) Check the delivery address of your order.

B) Remember to check, that you have not been left with a “mail notice” through your letter box, stating that they have tried to deliver and are holding your package at the post office.

C) It’s also a good idea to check with your neighbours and places around your property for left parcels, and please contact your local post office, to see if your parcel is still in their care.

D) Send us an email to [email protected] and we will do our best to solve the situation.

PS. International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks and handling, slow local delivery services or busy periods of the year fx. Christmas and other important holidays etc.

TAXES AND DUTIES

Please be advised that customs charges and / or import duties are determined by the customs office of the destination country.  And where it is applicable, it may be delivered once the parcel arrives at the destination country.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Smoove. For further details of charges and fees, please contact your local customs office.

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer even if you refuse any shipments upon delivery.

These charges are imposed by your local customs. We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and / or taxes and cannot predict what your particular charges may be. These charges differ for every country and every locales. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). Again, these fees are paid to the local customs and are not collected by SMOOVE, since we has no control over local customs / import duties. You may call your local customs for more information. ALL CUSTOMS / DUTY CHARGES WILL BE COLLECTED BY Shipping company UPON DELIVERY. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from SMOOVE, you are responsible for the original shipping charges, any tax / custom duties that are incurred on the package, and also the cost of returning the package to SMOOVE or the package will be abandon and disposed by the carrier specified in your shipment with no refund made. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail. If you refuse a shipment from SMOOVE, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to SMOOVE. This amount will be deducted from your merchandise refund.

CURRENCY CONVERSIONS

All prices listed on our site are charged in Dollars. The bank that has issued your credit card, determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, then use the link below:

XE.com – Foreign Exchange Rate Calculator

POLICY AND TERMS

By placing an order at smoove.me , you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Smoove. This also applies to any shipments that are refused by you at delivery.

If you have any questions regarding our shipping, please send us a mail us at: [email protected]

RETURNS AND EXCHANGES

We hope you are very happy with your new item. However, if it’s not a “divine match”, you may return or exchange your new “goodies” for either a refund or credit note within 14 days, providing they are eligible. Any ineligible goods returned will be refused, so it’s important that you read and understand the following returns information.

To be eligible to return or exchange a Smoove item, you must be able to answer a BIG NO to all of these questions:

Has it been 14 days since the receipt of the item?

Has the item been worn?

Has the item been washed?

Is the item damaged, changed in any way – or is it dirty?

If you can answer a BIG NO to all of these questions, then you may start the returns process:

A) Firstly send us an email to [email protected] regarding your return, so that we are expecting your item and therefor can process it quicker. Don’t forget to write your full name, order number, date of purchase and describe the problem. (PS. optionally place a photo in your mail showing / describing the defect / problem)

B) Pack the item together with your order number plus order name in a legible letter. And if you would like a refund, then write ‘Refund’ in the header of your return letter. But if you would like an exchange, then write “Exchange” and state the details of the exchange. Fx. : “Exchange”I would like a red instead of a white.

For any exchanges we ask that you pay a new shipping fee to cover the cost of reposting the exchanged item back to you. You will be emailed an invoice through PayPal or credit card for the amount and will only be sent the exchange once this has been payed.

If you don’t write your exact order number or name, we don’t have any possible way to know that the returned order is yours, so without these vital informations, we will be unable to help you, process your return or exchange.

Once you have completed the above two steps, then place the item(s) and return note in a postage bag or envelope, and send them to our returns address at:

Smoove

Jomsborgvej 9, 1 th. 

2900 Hellerup / Copenhagen.

Denmark.

(NOTE :  The buyer pays for the return postage)

When we receive your returned item, we will let you know and then issue you a refund or an exchange as stated on the piece of paper that you have provided us, in your exchange. Refunds will be given in the same method of payment that they were received and only the item price will be refunded, no delivery costs will be returned as this has already been used by sending you the item.

(PS. Items with free delivery included, will be returned at a discounted rate to account for our delivery costs, incurred to send the item(s) to you.)

FAULTY OR WRONG ITEM RECEIVED

Please throw us an email at [email protected] – and we will be in touch asap with a solution.

COPYRIGHT

The entire content included on our site, including but not limited to text, graphics or code is copyrighted as a collective work under the international copyright laws, and is the sovereign property of www.smoove.me.  The collective work includes works that are licensed to smoove.me. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order on smoove.me or purchasing some smoove products. You may display and subject to any expressly stated restrictions or limitations, relating to specific material, download or print portions of the material from the different areas of smoove.me, solely for your own non-commercial use or to place an order with smoove.me, or to purchase some smoove products.  Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of our site, is strictly prohibited, unless authorised by smoove directly.  You furthermore agree not to change anything or delete any proprietary notices from materials downloaded from our site.

INTELLECTUAL PROPERTY RIGHTS

You may not reproduce, modify, display or otherwise make commercial use of any content from the SMOOVE.ME website unless expressly permitted by SMOOVE.ME.

SMOOVE.ME reserves the right to refuse service to any individual at its sole discretion. All graphics, images and content on the SMOOVE.ME website or social platforms are exclusive to SMOOVE.ME only, or its affiliates. The use of any SMOOVE.ME trademarks or service marks without a SMOOVE.ME written consent, is strictly prohibited.

WARRANTY DISCLAIMER

The materials and products on smoove.me are provided “as it is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, smoove.me disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Smoove.me does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Smoove.me does not make any warrantees or representations regarding the use of the materials on this site, in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

PS. Some states or nations doesn’t permit limitations or exclusions on warranties, so the above limitations may not apply to you.

LIMITATION OF LIABILITY

Smoove shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on smoove.me or the performance of the products, even if smoove.me has been advised of the possibility of such damages.  Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

TYPOGRAPHICAL ERRORS

In the event that a smoove product is mistakenly listed at an incorrect price, smoove.me reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Smoove reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Smoove will of course issue a credit to your credit card account, in the amount of the incorrect price.

USE OF SITE

Publishing harassments of any kind or form on smoove.me and all our social media platforms or via e-mail, chat, or by using obscene or abusive language, is strictly prohibited. Impersonation of others, including all smoove representatives, as well as other members or visitors on our site and social media platforms is also strictly forbidden. You may not upload to, distribute, or otherwise publish through our site, any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You also may not upload commercial content on smoove and all our social media platforms. Or use our site and social media platforms to promote or solicit others to join or become members of any other commercial online service or organization.

USER COMMENTS, FEEDBACKS & OTHER SUBMISSIONS

All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to any of our  SMOOVE.ME’s email addresses (fx. [email protected]) shall be and remain SMOOVE.ME’s property. Such disclosure, submission or offer of any comments shall constitute an assignment to SMOOVE.ME of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. SMOOVE.ME is and shall be under no obligation.

 – To maintain any comments in confidence.

– To pay to user any compensation for any comments.

– Or to respond to any user comments. 

You further agree that no comments and abusive or obscene material, submitted by you, to our site, will be or contain libelous or otherwise unlawful. You are and shall remain solely responsible for the content of any comments you make. Harassment in any manner or form of the site, including via e-mail or via instagram / facebook / twitter / tumblr / pinterest by using obscene or abusive language, is strictly forbidden. Impersonation of others is prohibited.  You may not upload to, distribute, or otherwise publish through this site, any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.

DISCLAIMER

Smoove.me does not and cannot review all communications and materials posted to or created by users accessing the site or our social media platforms, and smoove is not in any manner responsible for the content of these communications and materials.

You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, smoove.me is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Smoove.me reserves the right to block or remove communications or materials, which is determinant to be :

– Abusive, defamatory, or obscene.

– Fraudulent, deceptive, or misleading.

– In violation of a copyright, trademark or any other intellectual property rights. 

Offensive or otherwise unacceptable to smoove.me.

INDEMNIFICATION

Every user of smoove.me agree to indemnify, defend, and hold harmless smoove.me its directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing our site and using your smoove account.

THIRD-PARTY LINKS

In an attempt to provide increased value to smoove.me visitors, smoove may link to sites operated by third parties. However, even if the third party is affiliated with smoove, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of smoove.me ,these linked sites are only for your convenience and therefore you will access them at your own risk. Never the less, smoove.me always seeks to protect the integrity of our site and the links placed upon it, we therefore welcomes any feedback on not only our own site, but for sites we link to as well (fx. if a specific link does not work)

PRIVACY POLICY

What kind of information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.

You may and can however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfil the gift purchase. However the information we collect about gift recipients, is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our website. Please refer to the “Our use of cookies” section below for more detailed information about cookies and how we use them.

How do we use the information we collect?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf our website, or use certain other site features in the following ways:

– To personalize your site experience and to allow us to deliver the type of content and product offerings, in which you are most interested.

– Allowing us to better service you in responding to your customer service requests.

– To quickly process your transactions.

– To administer a contest, promotion, survey or other site feature.

How can I be removed or modify my information, I have provided to smoove?

If you have signed up to receive our e-mail newsletter, we may send you periodic e-mails with great offers or smoove news and communication in general. If you no longer wish to receive promotional e-mail from us, then just use the “unsubscribe” option in our mail, it’s very simple. If you have not opted-in to receive e-mail newsletters, you will not receive any e-mails from Smoove.me. We hate spam and we are always aiming only to send relevant and interesting content to both our subscribers and costumers.

COOKIE POLICY

Like most websites today, we also use cookies on smoove.me. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction, so that we can offer a better customer experiences and develop new tools for our future customers.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business and web site.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings (Chrome, Firefox, Netscape Navigator, Safari or Internet Explorer). Each browser is a little different, so look at your browser “Help Menu” to learn the correct way of modifying your cookies.  But If you turn cookies off, you will not have access to a lot of features, which make your site experience much more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting our customer service at: 0045 50 84 50 80.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer, your personally identifiable information, to outside parties, unless we provide you with an advance notice, except as described below.. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information strictly confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If you for some reason, should wish to delete all of your account information from our database, then sign into the “My Account” section on smoove.me and then remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Changes of our policy

If we decide to change our privacy policy, we will post those changes on our page. Policy changes will apply only to information collected after the date of the change.

PS. This policy was last modified on February 8 th. 2018.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to [email protected]

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected from offline activities.

Your consent

By using our website ( smoove.me ), you consent to our privacy policy.

PROTECTION OF CUSTOMER INFORMATION

We have implemented the highest standard of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a very limited number of persons at smoove, who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we always use a secure server.  All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases only accessed as stated above.

We use STRIPE as our payment gateway and STRIPE has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider which is the most stringent level of certification available in the payments industry. Click on this link for more in-depth information about STRIP’s security : https://stripe.com/docs/security

We also use Cloudflare Security on SMOOVE, and for more in-debth information regarding Cloudflare and payment compliance policy see the following link : Cloudflare and PCI Compliance

As our mail supplier we use Mail Chimp, which is a wellknown and respected mail provider. For more information about Mail Chimp’s security, click on this direct link : https://mailchimp.com/about/security/ 

GDPR (General Data Protection Regulation)

At Smoove.me we always aim to implement the highest standard of security measures to maintain the safety of our costumers personal information. We consider your personal information as sensitive information and it’s therefore very important to us, that it is contained behind highly secured networks and is only accessible by a limited number of people and partners, who have special access rights to such systems, and are required to keep the information highly confidential.

We at Smoove have therefore decided to write this separate GDPR description, to help you understand and clarify what information we collect, how we use it, who we work with and what choices you have. Since we’re an internet based company, some of the descriptions below can seem a little technical, but we have sincerely tried our best to explain things in a simple, clear and understandable way. And remember, we always welcome your comments and feedback on this policy, just send us your comments in a mail to [email protected] and we will get back to you asap.

1. When you provide it to Smoove – or give us permission to obtain it.

When you sign up on Smoove or buy our products, you voluntarily give us certain information. This can include for instance your name, address, phone number and email address, profile photo, comments, reviews, and any other information you provide us with. If you’re visiting Smoove on your mobile device, you can also choose to provide us with location data. And if you choose to buy something on Smoove, you provide us with payment information, contact information, and information of what you purchased. If you buy something for someone else on Smoove, you are also providing us with their shipping details and contact information.
You may also give us permission to access your information on other services. For example you may like or follow Smoove’s social media platforms (SnapChat, Facebook, Instagram, Pinterest, Tumbler, Twitter etc.) which also allows us to obtain information from aforementioned social media platforms. The information we gather from social media platforms often depends on your settings or their privacy policies, so be sure to check what those are and check your settings on your devices.

During a customer purchase

When a costumer purchase a product from our store, we collect all the necessary data to fulfil the order, such as the name, address, email and relevant credit card information, which is used to complete the purchase, and we keep these date in case of:

  • A return problem should occur and we have to solve a costumer related issue. 
  • Or if the costumer choose or return and buy something else from our store, then it will create a much easier, fast and smooth experience for our costumers.

All of our costumers credit card data are strictly protected by STRIPE, who is a certified PCI Level 1 Service Provider, which is the highest and most stringent level of certification available in the payments industry (read a detailed description in paragraph 6. Who is our Partner – and what are their security policy).

When you place orders or access your personal information, we always use a secure server.  All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases only accessed as stated above. 

Smoove keep our costumer purchase data for at least for 5 years, which according to the Danish tax law, is the required time frame. If a costumer should wish to be removed from our database within this timeframe, we will of course respect it, and all a costumer has to do, is to send us a mail explaining why he or she wish to be removed, and provide us with a full name and address to this mail – [email protected] – then we will make sure the costumer is removed right away.

But be aware, if a costumer wish to be removed from our database, before the average complaint timeframe runs out, which is 2 years, then it will be very difficult for us to assist and support any complaints or return issues, because after removal of all data, the customer technical doesn’t exist in our system any longer.

During a Newsletter signup

During a Newsletter sign up, Smoove collect the following information: name, address and email. When users of our website choose to sign up for our Newsletter they agree to receive information about new designs, special offers, coupons, website changes and other relevant information about Smoove. 

All of our coustomers can at any given moment choose to unsubscribe or delete their account from our database by logging into their account and delete it, it’s that simple – or by contacting Smoove through this mail – [email protected] – then we will make sure it’s done right away.

2. Smoove also get technical information, when you use our website.

Whenever you use a website, a mobile application, or other internet services, there’s certain information that almost always gets created and recorded automatically. The same happens when you use our webshop. Here are some of the types of information we collect:

Log data. 

When you visit Smoove, our servers automatically record information (also known as “log data”), including the information your browser sends whenever you visit a website, or a mobile app sends, when you’re using it. This log data may include your Internet Protocol address, the address of the web pages you visited that had Smoove features, browser type and settings, the date and time of your request and how you used Smoove.me, plus the cookie data.

Cookie information and data.

Depending on how you’re accessing Smoove, we may use “cookies” (small text files sent by your computer each time you visit our website, unique to your browser) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). For example, we may use cookies to store your language preferences or other Smoove settings, so you don‘t have to set them up every time you visit Smoove. Some of the cookies we use are associated with your Smoove account (including personal information about you, such as the email address you gave us), and other cookies are not. For more detailed information about how we use cookies, please review our Cookie Policy above here in our T & C.

Device information. 

In addition to log data, we may also collect information about the device you’re using while visiting Smoove, including what type of device you are using, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a PC or Mac, or an iPhone or a Android phone. To learn more about what information your device makes available to us, then please also check the policies of your device manufacturer and software provider.

3. Our business partners may share information with us

We may get information about you and your activity when off Smoove, from our affiliates, advertisers, partners and other third parties we work with. For example online advertisers who typically share information with the websites or apps where they run ads for, to measure and/or to improve those ads. 

We also receive information, which may include whether clicks on ads led to purchases or a list of criteria to use in targeting ads.

4. So how do we use the information we collect?

We use the information we collect to provide our products to you and make them better, develop new products, and protect Smoove and all of our users. For example, we may log how often people view different versions of a product or a design, which can help us understand which version of a design is the most popular. If you make a purchase on Smoove, we’ll save your payment and contact information, so that you can use them the next time you want to buy something on Smoove. We keep these informations for a minimum of a 5 year period, due to our tax laws in Denmark, where Smoove are located. We also use the information we collect to offer you customized content, including:

  • Suggesting new products or designs you might like. For example, if you’ve indicated that you’re interested in a special product / design, Smoove may suggest similar products / designs, that we think you might like.
  • To send you updates, newsletters, marketing materials and other information that may be of interest to you. And again our costumers can decide to stop getting these updates by updating / changing your account settings – or by contacting us at [email protected]

5. You authorize us to transfer and store your information

Smoove.me is an international webshop. By using our store and purchasing our products, you authorize us to transfer and store your information outside of your home country, including in the United States, for the purposes described in this policy. 

The privacy protections and the rights of authorities to access your personal information in such countries, may not be equivalent to those in your home country.

What choices do you have in regards to your information?
Smoove’s main goal is to give you simple choices over your information. If you for instance have signed up for a Smoove account, many of the choices you have are built directly into your account settings. You can access and change informations in your profile or account at any time, by deleting you account yourself or by contacting Smoove at [email protected], and ask us to delete your account and personal data from our database. When you close your account, we’ll deactivate it and remove your information from Smoove. But we may retain archived copies of your information, as required by law or for legitimate business purposes including to help address fraud and spam issues.

You may also have choices available through the device or software you use to access Smoove.me. It could for example be:

  • The browser you are using, since it may provide you with the ability to control cookies or other types of local data storage.
  • Your mobile device may provide you with choices about how and whether location or other data is shared.To learn more about these choices, please make sure to read the policy and information, provided by the device or software provider.

How and when do we share information?

When you buy something on Smoove.me using your credit card, we share your credit card information, contact information, and other relevant information about the transaction with STRIPE, which is our payment gateway. STRIPE has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider which is the highest and most stringent level of certification available in the payments industry. If you wish a more in-depth level of information about STRIPE and their security, please check the following link for a more in-depth information about STRIPE’s security policy: https://stripe.com/docs/security

We may also employ third party companies to process personal information on our behalf based on our instructions and in compliance with this privacy policy. We might moreover share data with a security consultant to help us become better at identifying spam and to prevent security problems in general. We may share the information described in this policy, because disclosure is very important and it’s therefore necessary for us to comply with a law, regulation or legal request, to protect the safety, rights, or property of the public, any person, Smoove.me, or to detect, prevent, or otherwise address fraud, security or technical issues.

We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this policy. And we may also share aggregated or non-personally identifiable information with our partners, advertisers or others.

What about our policy on children’s information?

Smoove is not for children under 18. If you learn that your minor child has provided us with personal information without your consent, then please contact us on [email protected] and we will make sure all relevant data are removed and deleted.

We may change this policy

From time to time, we may change this policy, and if we do, we’ll post any changes on this page. If you continue to use Smoove.me after those changes are in effect, you agree to the revised and changed policy. If the changes are significant, we may provide more prominent notice or get your consent as required by law.


6. Who is our Partners – and what are their security policy ?

Stripe

We use STRIPE as our payment gateway and STRIPE has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider which is the highest and most stringent level of certification available in the payments industry. If you wish a more in-depth level of information about STRIPE and their security, then check this link for a more in-depth information about STRIP’s security : https://stripe.com/docs/security

Cloudflare Security

We use Cloudflare to make sure that Smoove lives up to the highest security standard, and again if you should wish for a more in-depth information regarding Cloudflare and their compliance policy, then check out the following link : Cloudflare and PCI Compliance and here is an introduction to Cloudflare’s GDPR appliance : https://www.cloudflare.com/gdpr/introduction/ 

Mail Chimp

As our mail partner and provider we use Mail Chimp, which is a wellknown and respected mail provider.  For more information about Mail Chimp’s security policy, then check this direct link out : https://mailchimp.com/about/security/ 

Word Press 

We have chosen to use Word Press combined with a WooCommerce theme as our shop platform, and here you will find the relevant info about their security policy and GDPR appliance : https://www.gdprwp.com 

One.com  

One.com Is our web host and here’s a link to their GDPR appliance : https://help.one.com/hc/en-us/articles/360000253649-How-does-One-com-comply-with-the-GDPR- 

Plus is a link to their product & privacy policy -> https://www.one.com/en/info/privacy-policy 

7. And if you should be interested in the privacy principles of some of the media platforms we use for fx. advertising, then here’s a couple of direct links to their privacy policy’s :

Facebook and Instagram -> https://www.facebook.com/about/basics/privacy-principles  and their GDPR appliance : https://www.facebook.com/business/gdpr 

Google -> https://privacy.google.com/businesses/  https://privacy.google.com/businesses/compliance/#?modal_active=none    https://privacy.google.com/businesses/security/#?modal_active=none 

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